My 11 year old son sees Dr. Devani whom we both really like. We have his appointments online and it works just fine. The people you talk to on the phone for prescription refills or to change an appointment are nice and try to be as helpful as they can. We did have an issue once with messing up the location of the pharmacy, but I was able to talk to someone and got it resolved before the next refill. Dr. Devani is very personable and engages my son very well.